Course Fee & Refund Policy Agreement
This policy complies with Australian Consumer Law (ACL) and does not limit or exclude your statutory consumer guarantees.
1. Statutory Cooling-Off Period
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Participants may cancel within 7 business days of payment for a full refund, provided no course materials have been accessed, downloaded, or issued.
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Cooling-off eligibility is determined based on the date written cancellation is received.
2. Special Circumstances
A full refund or free reschedule may be granted in cases of:
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Contagious illness
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Pregnancy-related medical restriction
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Serious injury
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Immediate family bereavement
Valid supporting documentation must be provided. Approval is at the discretion of Bodywork Lab® in accordance with ACL obligations.
3. Standard Refunds (Before Course Start)
If cancellation occurs outside the cooling-off period:
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Before materials are issued: Course fee minus $50 administration fee
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After materials are issued, accessed, or downloaded: Course fee minus $150 (administration + materials licence fee)
Access to course materials constitutes partial service delivery under Australian Consumer Law. Refund eligibility is determined by the date written cancellation notice is received.
4. Course Transfers or Deferrals
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One transfer per participant is permitted
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Request must be submitted in writing at least 7 days prior to course start
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Transfer fee: $50–$100 depending on timing
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Transfers are subject to availability
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Additional changes may incur administrative fees at the discretion of Bodywork Lab®.
5. Course Cancellation by Bodywork Lab®
If the course is cancelled by Bodywork Lab®, participants may choose:
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A full refund, or
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An 18-month course credit
Bodywork Lab® is not responsible for third-party travel, accommodation, or related expenses.
6. Refund Processing
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Approved refunds will be processed within 14 business days to the original payment method.
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Processing time may vary depending on financial institutions.
Refund Application Process
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Confirm eligibility under this policy
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Complete the official Refund Form
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Provide valid ID verification
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Attach supporting documentation (if applicable)
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Submit by email to: refund@ashiatsubarefootmassage.academy
Incomplete applications may delay processing.
🕒 Key Timeframes
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Cooling-off: within 7 business days from payment
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Course changes: at least 7 days before course start
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Refund processing: within 14 business days
📋 Required Documents
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ID verification
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Supporting documents (if applicable)
By proceeding with payment, you confirm that you have read, understood, and agree to the Course Fee & Refund Policy Agreement.